14 days from purchase, with one condition: you haven't passed the Module 3 quiz. Pass Module 3 and the refund window closes, because you've worked through the first paid module.
The short version
You can request a full refund within 14 days of purchase, provided you have not passed the Module 3 quiz. Module 3 is the first paid module. If you've passed it, you've already worked through enough of the paid material to know whether the course is right for you, and the refund window closes at that point.
Refund window
You have 14 days from the date of purchase to request a refund. After 14 days, refunds are not available.
Eligibility
To qualify for a refund, both of the following must be true at the time we receive your request:
- You are within 14 days of your purchase date.
- You have not passed the Module 3 quiz.
Passing the Module 3 quiz is recorded against your member account. Once recorded, the refund window closes regardless of how many days are left in the 14-day window.
What is not refundable
Refunds are not available in the following cases:
- More than 14 days have passed since purchase.
- You have passed the Module 3 quiz, even if you are still inside the 14-day window.
The free modules (Module 1 and Module 2) sit outside this policy. There is nothing to refund.
How to request a refund
Email hello@scaffskills.com with the subject line "Refund Request" and include:
- The email address used at purchase.
- The date of purchase.
- A brief note on why you are requesting a refund. It helps us improve the course.
We will respond within two business days. Approved refunds are processed back to your original payment method via Memberstack. Bank processing times vary, but typically 5 to 10 business days.
Governing Law
This policy is governed by the laws of the UAE. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts of Dubai.
Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with an updated date. Your continued use of ScaffSkills after any change constitutes your acceptance of the revised policy.
Contact
Questions about a refund? Get in touch.
Email: hello@scaffskills.com
Website: scaffskills.com